Identify where the subscription was purchased
For a website purchase, use the subscription controls in your account settings or email our support team. If your receipt instead identifies an app marketplace as the seller, manage cancellation through that marketplace. Follow the purchase record, not the device you happened to use.
Locate the transaction date, amount, subscription account and renewal information before changing anything. Check the receipt's wording rather than guessing from the phone or computer used to make the payment.
Send a clear written cancellation request
Email support@darlink.ai and clearly request cancellation of renewal. Under our cancellation policy, written notice takes effect when we receive it. Paid access continues through the current term without renewal; voluntary cancellation does not refund that period or unused tokens.
Send the request before renewal and keep the original message. Allow approximately 72 hours, or three business days, for a reply to these requests. Ask us to confirm the end date rather than treating an acknowledgment as the completed outcome.
- Identify the purchasing account and relevant transaction.
- Say explicitly that you want recurring renewal stopped.
- Request confirmation of the subscription's end date.
- Leave passwords, login codes and full card numbers out.
Distinguish a refund claim from a cancellation
Refund exceptions include confirmed fraud, platform or billing errors, and termination by Darlink without user fault. Accidental purchases and a change of mind are excluded by our refund policy.
Our Terms allow discretionary consideration of a request made within 24 hours with minimal use. This is not an automatic money-back offer: the refund policy's exclusions still apply. Explain what happened and ask us to review the applicable condition, without overlooking any rights provided by law.
Record what support actually confirms
Compare the reply with your request. Does it confirm that renewal has stopped, identify the end of access, or merely acknowledge receipt? Follow up on any unanswered part using the existing correspondence so the history remains clear.
For a disputed amount, describe the discrepancy and attach only the necessary payment reference. A useful explanation distinguishes an unexpected renewal, a duplicate payment and access that did not appear after a purchase.
Questions
How do I cancel my Darlink subscription?
For a website purchase, use the cancellation option in your account settings or email support@darlink.ai to stop renewal. Identify the purchasing account and keep the confirmation. If a marketplace handled the purchase, manage renewal through that marketplace. Account deletion is a separate request.
Will access end as soon as I cancel?
Your paid access remains through the current term. Check the end date in the cancellation confirmation; sending a request to stop renewal is different from asking us to close the account.
Does cancellation return unused fees or tokens?
Not for voluntary cancellation. If you believe a refund exception applies, describe the charge and what went wrong in a separate request so we can review it.
Is there a guaranteed 24-hour refund window?
No. A request within 24 hours with minimal use may be considered at our discretion, subject to the refund policy. Contact us promptly with the details rather than assuming approval.
Does deleting the account cancel a store subscription?
No. If a marketplace handled your purchase, cancel the subscription through that marketplace. Deleting a Darlink account does not stop store auto-renewal, so keep the store's cancellation confirmation separately.
Need help with your account? Contact Darlink support.